One of the great benefits of my work is that I get to meet and learn from tremendously effective leaders whenever I present at events and workshops.
At the risk of alerting the cliché police––I really do learn as much from the people I work with as they do from me.
Not only do I always learn a lot about leadership challenges and solutions from people in the Credit Union world, but every time I do a CU event, I come away renewed, re-energized and with a refreshed sense of hope and confidence in the future of our society and our communities.
CU leaders are a very special group of people. Of course they’re focused on the success of their organizations––and that means taking care of business. Underlying and guiding that focus is an intense dedication to providing exceptional financial services to their constituents and their communities.
They are passionately dedicated to improving the lives of the people they serve.
Yvette Segarra and Barbara Agin provided me with a wonderful opportunity at the CU Reality Check Conference this week in Atlantic City. In addition to THE SENSEI LEADER keynote, I did a mini-workshop session with all the attendees focusing on the 8 STRATEGIES for EFFECTIVE LEADERS. Here’s what I learned from them:
#1 CU leaders understand that to serve their customers, they must serve the people who serve their customers.
CU leaders are dedicated to developing the people who work in their organizations––at all levels. They recognize the value of all employees and staff in every role, and they embrace the importance of providing opportunity for those who want to further develop as leaders.
#2 CU leaders are devoted to service on a deeply emotional and spiritual level that transcends any material benefits.
They’re not naive––they understand that any financial institution must be successful materially to survive and serve their members. Far beyond that, they express a deep sense of commitment, service and compassion for the people they serve. They know that a checking account is more than a way to move money around, it’s a way to truly make a person’s life easier. They know that a mortgage is not just a way to buy a house––it’s a way to make dreams come true.
#3 CU leaders are committed to improving communication and bridging any divides.
One of the strongest areas of interest in our short workshop was the desire to improve and continually update communication skills and processes.
Effective communication is an essential skill for effective leadership. The CU leaders at this event really dug into this issue and committed to specific action steps to upgrade and expand communication internally and with the public.
#4 CU leaders are committed to being effective mentors.
The leaders at CU Reality Check understood and appreciated the powerful symbolism of THE SENSEI LEADER in regard to a leader’s role as teacher, coach and mentor.
These people are committed to developing the next generation of leaders who will impact and support the growth and success of our communities and our nation. They are highly devoted to becoming effective mentors and continually improving their ability to train emerging and aspiring leaders––understanding that sharing their experience and wisdom with others does not threaten or diminish their own positions, but rather increases their own power and ability to serve.
My workshops are not a one-way information delivery system. By sharing my philosophy, I hope to instigate discussion and stimulate thought. Through the workshop, we together understand both common and specific challenges and opportunities and develop powerful strategies to improve and grow as leaders.
These CU leaders provided me with new insights, new inspiration to develop greater ways to serve and new ideas that will benefit other leaders in the future…